The second-hand marketplace Shoppers Share Frustration About Sizing Changes
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The popular resale platform has altered its measurement guidelines for women's and children's clothes failing to inform all shoppers about the modification.
Digital Channels Reaction
Numerous buyers and vendors are posting online claiming that product pages now present a different size category than originally posted due to the recalibration.
The company said the new system was more in line with similar services.
They have suggested members to review their products and adjust the sizing manually where appropriate, causing user dissatisfaction.
Measurement Approach Changes
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L was formerly size 12 but currently displays as UK 16-18.
Shopper Accounts
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Necessary Adjustments
A different user, located in England, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she stated.
Service Background
The app has more than 100 million members, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: earlier, Vinted reversed a change to its shipping options after backlash from users.
